Your order is placed by our automated system into a processing que once the full amount reflects in our account and all stock is on hand. Processing time can take up to 2 working days depending on the processing load. Delivery time is approximately 2-3 working days from dispatch.
For overnight express, same day delivery, public holiday, Saturday delivery or International courier options please contact us for a quotation. Your standard economy service shipping rate will be calculated during the checkout process. If, for a technical issue beyond our control, your shipping was calculated incorrectly, we will contact you as soon as possible with an updated quotation.
Regional and Township (Outlying) areas and international orders (outside of South Africa) will incur additional costs as well as an extended delivery time. TOKEN Cycling South Africa reserves the right to communicate this to the customer after checkout, due to third party quotations that are involved in this process. In such cases, the shipping cost calculated at the end of the checkout process is not the final price and subject to change. TOKEN Cycling South Africa is not responsable for any taxes, customer clearing and duties that the client may incur on international shipping requests.
Free shipping applies to standard sized orders totalling in excess of R500.
A Tracking number will be sent to you as soon as the parcel has left our warehouse. You will be able to track it on our website or on the Fast Way website
Failed delivery attempts due to customer entering incorrect details or failure to collect at address will result in your parcel being returned to TOKEN Cycling South Africa. A shipping fee will be charged, up to the initial amount, to resend the parcel.
If you are dissatisfied with an item purchased from our website you may return it via courier in at our premises at Sandhurst
We will exchange or provide you with a Gift Voucher if the following criteria is met:
- It is within 3 months of the original purchase date;
- It is in its original packaging or condition, i.e the security seal or shrink wrap is intact (if applicable), product is unworn and unused.
Please note that the cost of couriering the product back to our Webstore shall be incurred by the purchaser.
If you wish to return something that you purchased online at www.tokencycling.co.za because the item you received is either damaged or not what you ordered, please contact us at firstname.lastname@example.org
TOKEN CYCLING does not collect returns from SAPO or any third party location. The customer is responsible to return the item/s to our Delivery Address in Sandhurst
If the product was used for its intended purpose and design and in accordance with the product’s instructions and/or user manual and is found by the customer to be faulty, TOKEN Cycling South Africa will liaise with the supplying on behalf of the customer in terms of replacement or repair. Proof of purchase is required. No refunds, repairs or exchanges will be auctioned on purchases where the products that have been misused or purposely damaged. There may be a courier cost to have certain products repaired. This cost is for the customer’s account and will be quoted upfront. When returning products for repair, please ensure that it is in a hygienic condition.
If the item/s were purchased using an Online Gift Vouchers may be exchanged if the above criteria are met and the correct procedures are followed, however, no cash refunds or new giftcards will be issued.