Return & Refund Policy

Thanks for shopping at TOKEN Cycling.

If you are not entirely satisfied with your purchase, we’re here to help.

Returns

You have 90 calendar days to return an item from the date you received it.

To be eligible for a return your item must be:

  • Unused and in the same condition that you received it.
  • Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Damaged / Incorrect Goods

If you have received damaged or defective goods from the online store (www.TOKENcycling.co.za), please email us at warren@TOKENcycling.co.za with:

  • Proof of purchase
  • Image of the damaged goods

If you have received incorrect goods from the online store (www.TOKENcycling.co.za), please email us at warren@TOKENcycling.co.za with:

  • Proof of purchase
  • Images of the incorrect goods

Once we receive the above, we will inspect it and notify you whether you are eligible for a return.

Defective Goods

If the goods are found to be defective or faulty after use, please email us at warren@TOKENcycling.co.za with:

  • Proof of purchase
  • Images of the defective goods
  • Detailed description of the problems experience

To be eligible for a replacement or repair:

  • The goods should have been used for their intended purpose and design and in accordance with the goods’ instructions and/or user manual.
  • The goods were not misused or purposely damaged

If the goods are found to be eligible for replacement or repair TOKEN Cycling South Africa will liaise with the supplier on behalf of the customer.

There may be a courier cost to have certain products repaired. This cost is for the customer’s account and will be quoted upfront.

When returning goods for repair, please ensure they are in a hygienic condition with as much of the original packaging as possible (if available).

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned

item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate an exchange or gift voucher immediately.

Shipping Returns

You may return the item via drop-off or Courier to:

  • Block C, 2nd Floor, Edenburg Terraces, 348 Rivonia Blvd, Rivonia, Edenburg, Sandton, 2128

TOKEN Cycling is not responsible for courier fees for returns. TOKEN Cycling will not collect returns from SAPO, PostNet or any other location.

Contact Us

If you have any questions on how to return your item to us, contact us.